HOLY CRUST – CATERING TERMS & CONDITIONS

By paying a deposit and confirming a booking with Holy Crust, the client agrees to the following Terms & Conditions.

1. Booking & Non-Refundable Deposit

A 20% deposit of the total quoted amount is required to secure your event date.

Your booking is not confirmed and the date is not reserved until the deposit has been received.

Once paid, the 20% deposit is non-refundable if the client cancels the booking at any time, regardless of how much notice is provided.

The deposit is paid to secure and reserve the agreed event date for the client. Once a booking is confirmed, Holy Crust may decline other enquiries and bookings for that date.

The deposit will therefore not be refunded due to a cancellation, change of mind, change in circumstances, reduction in guest numbers, change of venue or a decision by the client not to proceed with the event.

Nothing in this section excludes or limits any rights the client may have under the Australian Consumer Law that cannot legally be excluded.

2. Final Payment

The remaining balance is due 7 days prior to the event date.

If full payment has not been received by the due date, Holy Crust reserves the right to suspend or cancel the booking, subject to applicable law.

Any additional services or costs agreed to after the final invoice has been issued may be invoiced separately.

3. Client Cancellations

All cancellations must be communicated to Holy Crust as soon as possible.

If the client cancels their booking at any time, the 20% booking deposit is non-refundable, regardless of how much notice is provided.

No additional cancellation fee will apply. Any payments made by the client above the 20% deposit will be refunded if the booking is cancelled, subject to any amounts properly payable for services already provided or otherwise permitted by law.

Where possible, Holy Crust may agree to transfer the booking to another available date. Any transfer is at Holy Crust’s discretion and subject to availability.

Nothing in this section excludes or limits any rights the client may have under the Australian Consumer Law that cannot legally be excluded.

4. Cancellation by Holy Crust

In the unlikely event that Holy Crust needs to cancel a booking due to circumstances within our control and we are unable to provide the agreed catering service, the client will receive a refund of amounts paid for services not provided, including the deposit where required.

Nothing in these Terms & Conditions limits any rights or remedies available under the Australian Consumer Law.

5. Guest Numbers

Pricing is based on the agreed number of guests and catering requirements provided by the client.

Final guest numbers must be confirmed no later than 7 days prior to the event.

A reduction in guest numbers may not result in a reduction of the agreed price, particularly where ingredients, staffing or other resources have already been committed.

If guest numbers increase, additional charges may apply and must be agreed upon prior to the event.

6. Serving Times

The agreed serving time and service duration will be confirmed prior to the event.

Holy Crust will make every reasonable effort to provide the agreed service within this timeframe.

If service is delayed or interrupted due to circumstances outside our control, including speeches, ceremonies, venue restrictions, late guest arrival or changes to the event schedule, additional service time cannot be guaranteed.

Where additional service time can be accommodated, additional charges may apply.

7. Venue Access & Setup Requirements

The client is responsible for ensuring Holy Crust has suitable access to the catering location and sufficient time to unload, set up and pack down.

Our standard mobile catering setup requires a minimum flat and stable area of approximately 3m x 3m.

The client must advise Holy Crust prior to the event of any access restrictions, including stairs, steep driveways, narrow access, long distances from unloading areas or venue restrictions that may affect our ability to safely transport and set up our equipment.

If the location is unsafe or unsuitable for our equipment, Holy Crust reserves the right to modify, delay or cease service where reasonably necessary for the safety of our staff, guests and equipment.

8. Weather & Outdoor Events

For outdoor events, the client is responsible for ensuring there is a suitable and safe location for Holy Crust to operate.

Holy Crust will make reasonable efforts to continue catering during light or manageable weather conditions.

However, we may delay, modify or cease service where weather conditions create an unacceptable safety risk to our staff, guests or equipment, including severe storms, high winds, flooding or other hazardous conditions.

Weather-related cancellations or changes will be handled reasonably having regard to costs already incurred, work already performed and the circumstances of the event.

9. Dietary Requirements & Allergens

The client must advise Holy Crust of any known dietary requirements or allergies before the event and no later than when final guest numbers are confirmed.

While we will make reasonable efforts to accommodate dietary requirements, our food is prepared and served in an environment where common allergens may be present.

We therefore cannot guarantee that any food will be completely free from traces of allergens.

Guests with severe allergies should speak directly with Holy Crust staff before consuming food.

10. Menu & Ingredient Availability

Holy Crust will make reasonable efforts to provide the agreed menu and pizza selections.

Occasionally, ingredients may become unavailable or unsuitable at short notice. In these circumstances, Holy Crust may substitute an ingredient with a reasonably comparable alternative.

We will endeavour to notify the client of any significant menu changes.

11. Food Service & Leftovers

Holy Crust serves food according to the agreed catering package and service period.

Once food has been handed over to the client or guests, Holy Crust cannot accept responsibility for food that is subsequently stored, handled or consumed outside appropriate food-safety conditions, to the extent permitted by law.

Any leftover food provided to the client at the end of service should be refrigerated and handled appropriately.

12. Damage & Guest Conduct

The client is responsible for ensuring guests do not intentionally or negligently damage Holy Crust equipment or create an unsafe working environment for our staff.

The client may be responsible for reasonable repair or replacement costs where Holy Crust equipment is damaged by the client or their guests.

Holy Crust reserves the right to stop or modify service if our staff are subjected to threatening, abusive or unsafe behaviour.

13. Changes to the Booking

Any significant changes to the event, including the date, location, guest numbers, serving time or catering package, must be communicated to Holy Crust as soon as possible.

Changes are subject to availability and may result in additional charges.

A change of event date is not automatically guaranteed and must be agreed to by Holy Crust.

If the client chooses not to proceed because Holy Crust cannot accommodate a requested change, this will be treated as a client cancellation and the 20% deposit will remain non-refundable, subject to Australian Consumer Law.

14. Travel & Additional Costs

The quoted price is based on the event location and requirements provided at the time of quoting.

Additional travel, parking, venue access fees or other costs that were not disclosed or reasonably known when the quote was prepared may incur an additional charge.

Where practicable, any additional charges will be communicated to and agreed with the client before they are incurred.

15. Acceptance of Terms

Payment of the 20% booking deposit constitutes acceptance of these Terms & Conditions.

These Terms & Conditions form part of the agreement between the client and Holy Crust together with the accepted quote or invoice.

By paying the deposit, the client acknowledges that the deposit is non-refundable in the event of a client cancellation, subject to any rights that cannot legally be excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.